Customer Analytics for Support Focused Teams

‍Harness AI to track trends, receive critical alerts, and get weekly insights—minimize churn and efficiently enhance user satisfaction.

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The challenge

Negative experiences lead to negative reviews

Lost opportunities

Negative reviews steer 94% of buyers away and to a competitor

Increased user churn

Negative support churns 41% of customers to your competitors

Loss of revenue

Replacing customers is 5x more expensive than retaining them

Connect to a wide range of platforms including Discord, Discourse, Slack, Intercom, Telegram, Twitter, X, GitHub, Zendesk, and more.

How it works

Connect sources to gather feedback

From social media to community forums, customers are sharing their likes and dislikes about your product. Is your team listening?

Listen and pull customer feedback in real time

Connect ChainFuse with Discord, Slack, Discourse, and more to actively listen and respond to customer conversations in real time.

Leverage data validation for accuracy

Link your existing customer service software to ChainFuse to improve data precision and mitigate data bias.

Relay important events to the right teams

Connect ChainFuse to Salesforce, Linear, HubSpot, and more to ensure messages reach the right teams when they matter most.

AI-Powered Insights

Discover trends with AI insights

Visualize the voice of your customer with insights that reveal the most important issues on user trends.

5-Dimensional Sentiment analysis

Understand not only your customers' feelings but also the complex nuances of their emotions, along with projected CSAT and NPS scores.

Recurring issue and topic detection

ChainFuse identifies and categorizes recurring customer issues, from feature requests to common problems, streamlining issue resolution.

View real-time trends through interactive graphs, including heatmaps and sentiment analysis, to track peak messaging times and overall sentiment.

AI Generated reports

Generate reports from your data

Receive comprehensive reports on feature requests, positive feedback, and more, directly in your Slack or as detailed presentations designed for seamless team collaboration.

FAQ

You have questions, we haveanswers

Do you use any collected data to train AI models?

We honor the privilege of assisting with your data organization and commit to never using your data to train models outside your organization.

But can you help me train an AI model out of my data?

Yes, we're developing innovative methods to use the data you collect to respond accurately on your business's behalf. We understand the challenge of replying to customers at scale and are committed to enhancing AI to meet your accuracy needs—ensuring effective and precise customer interactions.

Does this only use ChatGPT?

No, ChainFuse isn't limited to just ChatGPT. It's a robust multi-model AI platform, utilizing over 50 different AI LLM models to deliver clear, unbiased feedback summaries from your conversational data.

What makes you different than other providers?

ChainFuse stands out in its approach to user feedback collection. Unlike others who cater to product teams, we focus on empowering your customer experience teams—those crucial to servicing, retaining, and securing your company’s growth.

While sales might secure the initial deal, it’s the support team that ensures ongoing customer loyalty and repeat business.

How do you secure my data?

At ChainFuse, we prioritize the security of your data by strategically compartmentalizing all incoming information to prevent vulnerabilities. Each dataspace is exclusively owned by you, ensuring that your data remains distinct and separate from that of other customers.